Shipping policy

Shipping Policy

1. Processing Time:

• All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates:

• We offer flat-rate shipping based on the destination:
  • Europe: €20
  • Romania: €5

3. Estimated Delivery Time:

• Estimated delivery times are as follows:
  • Europe: 10-15 business days
  • Romania: 1-3 business days
• Please note that these are estimated delivery times and actual delivery times may vary.

4. Shipping Method:

• We use different carriers for all our shipments. Tracking information will be provided via email once your order has been dispatched.

5. Customs and Import Taxes:

• Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

6. Lost or Stolen Packages:

• Anime Addicts is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

7. Returns and Exchanges:

• Please refer to our Return and Exchange Policy for detailed information on returning or exchanging items.

8. Incorrect Shipping Information:

• If the shipping address provided is incorrect, please contact us immediately. We will do our best to update the information, but we cannot guarantee changes after the order has been processed.

9. Order Tracking:

• Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for the tracking details to update.

10. Contact Us:

• If you have any further questions or concerns about our shipping policy, please contact us.